Hello xxxxx, 
Thank you for your recent email. I am sorry to hear of some of the bad beats 
that you have been recently experiencing. However, I can assure you that our 
shuffle is completely 
random, favouring or disfavouring no player over any 
other. The computerized methods we use to shuffle the deck are more than 
sufficient to ensure 
complete randomization of the cards, and 
complete 
unpredictability of the cards to come. You can see the description of these 
methods at: 
http://www.pokerstars.com/security.html 
In addition, we track all hands dealt daily to see if there is any 
statistically significant 
variance. 
In fact, we gave the source code to two independent auditors who reviewed 
our shuffle algorithm and found it sound and 
random. You may read the 
analyses of these auditors at: 
http://www.pokerstars.com/rng_audit.html 
We have dealt over 8,000,000,000 hands, and have freely given out real money 
hand histories any time somebody has requested them. Not once has anybody 
found any indication that our shuffle is not 100% 
random, and many who have 
undertaken such studies have posted their findings to the Internet. You may 
find just two of them here: 
http://tinyurl.com/4lfeg 
http://tinyurl.com/2nvav 
If you have further questions about this, please 
don't hesitate to contact us. 
Regards, 
Lee B 
PokerStars Support Team