Question / Issue
I have a problem activating/registering Holdem manager?
Answer / Solution
Most Common Issue:
If the problem says "No more Activations allowed. You must first deactivate the software from the original machine before attempting to activate again" then either choose a different profile (so “1 ANY” or “2 ANY” when prompted) or if it is the same machine that used to be working then contact
[email protected] to have your code reset. In 1.06.04+ youll be able to manually reset your code via the software
for any other issue please follow these steps:
1) Make sure your date / time is correct on your pc
2) Make sure Holdem Manager.exe is running as administrator – in XP use Run As and select someone with administrative privileges and in Vista right click, go to properties and in the compatability TAB make sure its ticked to run as administrator. If its greyed out then your already running as admin so thats fine too. Youll find the holdemmanager.exe file in the C:\Program Files\RVG Software\Holdem Manager folder.
3) Disable your firewall (or just allow holdem manager internet access) You may also need to allow any .exe files in the C:\Program Files\RVG Software\Holdem Manager folder where they cant be disabled or alternatively uninstall your antivurus/firewall where possible and reinstall after activating
4) Disable any other software that might be blocking HM from hitting the internet.
5) Are you running / using a web proxy of some kind?
If the problem has “The request failed with HTTP status 417: Expectation Failed.” then this is a proxy issue. For most cases simply updating to
http://rvgsoftware.fileburst.com/HmUpdate.exe will resolve it. If that does not work then either disable the proxy or find the proxy information and when activating press Ctrl-F7 and enter the proxy info in there.
6) Check your holdem manager folder for a file named holdemmanager.exe.ldat – if it is there then delete it.
7) If it still does not work then please send me your reg.log file from the C:\Program Files\RVG Software\Holdem Manager\logs folder to
[email protected] indicating youve tried all the steps in the FAQ