Just to add a little to the discussion about the Samsung 204B and Samsung support. A couple days ago one of my 204B's developped a line of dead pixels (thin black line across the screen). I called Samsung customer support and was speaking with someone within 2 minutes. I simply described the problem and now they're sending me a new monitor which will be arriving in 4-5 business days. The total amount of time I spent on the phone was literally 5-6 minutes.