As the "proud" owner of two HP products. I can safely say that these are not products you want to own. While when they work they work fine, however this seems expected of any sort of computer. Their customer support is atrocious.

1) I call with a clear hardware problem they tell me how to make a quick fix type patch so it works fine for a period of time.
2) I call with a clear hardware problem they tell me how to make a quick fix type patch so it works fine for a period of time.
3) I then call again and get it sent in. When it gets sent in they do the same quick fix and call it good. I get it back it works for a few days and the quick fix breaks.
4) I sent it in this time very upset and demanded they did a thorough job. Oddly enough this time hardware got replaced.

That was only for getting a laptop monitor flicker fixed. Currently I am dealing with most likely a bad hard drive for my desktop and am in the process of step 4.