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Customer Service
Well, LeFou, I went ahead and emailed PokerStars. I can't say that their response came as a surprise. It was nice, though, to get a real response, and not just a form letter telling me what a valued customer I am.
 Originally Posted by Rob @ PokerStars Support
Hello,
I'm afraid I'm going to have to tell you things you probably heard many
times as a non-Windows aficianado.... but I'd rather be honest with you
than string you along with false hopes. A native Macintosh or Linux
version of PokerStars just isn't in the cards.
MacDaily News reported earlier this year that the market share for Macs
was 2% worldwide, and under 3% in the USA in 2003. And while it is no
more (or less) expensive to write a native Mac application than a PC
one... it just isn't profitable to do both.
With limited programming resources, keeping two completely different
code bases current and feature-set identical would be a virtually
insurmountable task. It would cost literally well into six figures to
hire the quality programmers needed to write a Macintosh native client
from the ground up, and make it 100% compatible with the current
Windows software. Once developed, we'd have to keep the Mac
programming team on staff to keep it feature-set identical to the PC
version.
So, if we can spend $X to get 97% of the market... or more than 2 times
$X to get that extra 3%... which is the better business decision?
Especially given that the other 3% can still run your software through
means available to them, such as Virtual PC?
It is unfortunate that Mac users have heard that sort of explanation a
hundred times, and don't much like it, but it's sadly true, and more
true today than in 1996, when the market share of Macintosh was closer
to 15%(where Linux is today).
The same reasoning, by the way, applies to Linux. Even though it is
rapidly growing as an operating system and has a far greater market
share than Macintosh, we don't have plans to develop a native Linux
client, as our client runs under WINE, the WINdows Emulator for Linux.
We do hope you'll run our software under Virtual PC, or perhaps on a
Windows PC you use as "second best", as we think you'll really enjoy
PokerStars... but unfortunately, we must pick and choose where our
development dollars are best spent, and today that is on the Windows
platform.
Best Regards,
Rob
PokerStars Support Team
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