Quote Originally Posted by MadMojoMonkey View Post
IDK if it informs ong's position, but as a person who worked in a few coffee shops, it is not "bad for business" to let people whom are not paying customers use your facilities, UNLESS they are occupying a seat in the dining room which could otherwise be used by a paying customer, whom has opted to not be a customer because there is not an open seat.
NOPE

If you're a store owner, then every single soul on your property carries a cost. If they are going to use the bathroom, they are using water and contributing to a need for cleaning. If they are walking through your dining room, there is a non-zero chance that they will slip, fall, and sue. I can probably think of a dozen other ways a non-customer might contribute to the overhead costs of an organization.

People who buy shit, cover that cost plus profit. People who don't buy shit just cost money.

In the context of a single incident, the amount of money might seem minuscule and not commensurate with the outcome in this story. However, on the macro scale of 8000 stores, you can bet that a policy that enforces a revenue requirement is adding up to a material dollar amount.