[fluff]OH, he's definitely a dumbass, but he also doesn't really care. His father owns a couple of dollar stores and the like and talked him into this. He probably won't find someone outside extended family and friends who would do this and not fuck him over since the nature of the business is that it's really easy to fuck him over. Going on an extended vacation when your business is its infancy is a really fucking dumb idea, but then when you have no passion for it and you are generally really confused about life - he's a practicing jew, it's kind of understandable.
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Web presence is pretty good - first google hit for computer or laptop repair for the city, plus multiple other front page hits. Facebook exists, but nobody seems to care. It's definitely very high priority to stay at the top of google search results. Youtube might be a decent idea... Do videos on reballing or screen replacement... stuff that looks scary. We do get some people who tried to fix laptops themselves and got stuck at some point. Get more people stuck -> more profit?
I've spent the last two weeks fixing the customer database and getting the workflow sorted out. we're running a shitty contract management software on xampp. I'll either have to put that on a remote server or set up http so our freelance guys can edit work orders from home and see new contracts instantly. Maybe even switch to something like servicemax, though this is probably not necessary.
How suppliers work confuses the fuck out of me. I'll move that up the list.
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