stars/tilt withdrawals

[rpm]

i'm not necessarily advocating any one of the possible reactions to the recent cancer which was injected into online poker. however, i am aware that a lot of players have decided the best play is to attempt to withdraw all, or part, of their funds from these sites. i'm interested to know how this has gone for them. and this is a thread for just that. i'm sure other people are interested to know this too. basically i want to know where you're from, what withdrawal method you used/tried, whether or not it was successful, or any other potentially useful info.

ill start.

i attempted to withdraw from both stars and full tilt via "direct bank transfer" to my bank in australia. both sites sent me the normal "status: processing" emails. tilt has sent me another email saying the transaction has been approved and the funds should be in my bank in 72 hours (not there yet, but they wouldn't be there yet under normal circumstances either). stars has not contacted me since the "processing" email.

i'm interested to hear anyone else's experiences.

[BankItDrew]

-canadian
-requested $5k from stars to moneybookers friday evening
-did not yet receive transfer by saturday night
-cancelled transaction due to changed opinions
stars refunded money automatically (at least the numbers changed in the cashier)

Either Tuesday or Monday I will be making a request via cheque for a couple thousand dollars. This was my normal way of requesting money so I want to see what sort of problems I run into, as sort of a test.

If you are part of the group making a bank run to your poker website, expect delays, bank declines, etc. Pokerstars has admitted to having problems with their processors due to volume of requests. Also, Saturdays and Sundays do not count as business days.

I don't know what's going on as far as U.S. customers making withdrawal requests. I think they are having massive issues. As a citizen outside of the states, I think it's best to use a 'wait and see' approach to this shitstorm.

GL all

[profnabeshin]

The most recent withdraw that I made from Full Tilt, request sent Feb 24th via 'Direct bank Wire' took 6 weeks.

[BankItDrew]

lol @ 6 week direct bank wire

[rpm]

The most recent withdraw that I made from Full Tilt, request sent Feb 24th via 'Direct bank Wire' took 6 weeks.

doesn't normally take near that long for me. have to wait and see.

[oskar]

-europs
-ftp
-2k bank wire on April 6th
-received

[taipan168]

- Requested cash out to Neteller on Saturday April 16th as soon as I saw the news
- Received a rejected e-mail, money recredited to Stars account
- Asked WTF was going on and got a response saying "technical difficulties" and that I should try again
- Requested cash out later on Saturday 16th, being processed, money deducted from my Stars account but hasn't turned up in Neteller yet...

[Donachello]

-US on FTP
-Monday requested 350 via bank transfer. Received in bank on Wednesday.
-Friday 3pm requested 1000 via bank transfer. Approved immediately. Not in bank yet, has not been cancelled by FTP. I cannot cancel it as it is now in the hands of the processors. Probability of ever seeing it - 5%.
-Friday 5pm requested 100 via bank transfer. Declined after about an hour 1/2 wait. Redeposited to my account.

Fingers crossed I suppose.

[rpm]

Approved immediately. Not in bank yet, has not been cancelled by FTP. I cannot cancel it as it is now in the hands of the processors..

yeah my approval email came through literally less than five minutes after processing from FT as well. i've had to wait up to a week and a half for direct bank transfers to come through in the past - it'll be a nervous wait.

Probability of ever seeing it - 5%

surely it's not that bleak?

[bigspenda73]

US
Stars
Friday as the news broke around 1pm EST
E-check
Instantly processed, minutes later approved email
Hasn't hit account yet, won't know til Tues/Wed probably

Feds knew what they were doing, they gained an extra 48 hours on all of us by announcing this shit on Friday afternoon.

[Donachello]

surely it's not that bleak?

it probably is because of this

Feds knew what they were doing, they gained an extra 48 hours on all of us by announcing this shit on Friday afternoon.

Had this bust happened on like Tuesday I'd say that money gets to me like 40-50%. But given that the money is no longer with the site and is now with the fake laundering companies I'd say it probably is this bleak. FML for panic withdrawal.

[donkbee]

I requested $5.3k on Friday via Moneybookers. The cashout is still pending in the cashier.

Edit: I requested on PS. I'm from Canada.

[d0zer]

Team canada here. tried to pull a few k on FT friday at 6pm EST. Got declined email saturday morning. can't get past updated to login anymore.

[donkbee]

I haven't even bothered with FTP. I don't trust them at all. I have 3k in there that I wouldn't be entirely surprised to lose.

[Keith]

daven : download the new client from Online Poker - Play Online at Full Tilt Poker Room

[d0zer]

I haven't even bothered with FTP. I don't trust them at all. I have 3k in there that I wouldn't be entirely surprised to lose.

why do you trust them less than stars?

ty keith

[Icanhastreebet]

Team canada here. tried to pull a few k on FT friday at 6pm EST. Got declined email saturday morning. can't get past updated to login anymore.

d0zer if when you requested the e-mail went to [email protected] then there was 0% this was going to work anyway. However if you cancelled and attempted to withdraw aftter they changed their shit to [email protected] I believe withdrawals will still run normally.

FTP is fucking hopeless. Even jungleman12 as of yesterday afternoon hadn't recieved a phone call from anyone who works for FTP and he has a few million online. Stars players have been receiving phone calls ever since this shit went down and players from the US WILL be able to access their money as soon as they move out of country or something along those lines.

[donkbee]

why do you trust them less than stars?

PS has done such a good job marketing around the world and therefore are still extremely strong outside of America. I feel like FTP has put all their eggs in one basket (the USA, obv). Yes they still have Euro players, but their player base outside of America can't even begin to compare.

High volume players on PS have been receiving phone calls from PS support. PS has made an effort to reassure its players. They have specifically said that US players can relocate and access their accounts from outside the country if they do this. They have at least said something of worth. All of this shows that they intend on operating as normal even without Americans.

FTP has done none of this, to my knowledge. People have no idea what's going on. Some of their own American pros don't know anything. I feel like they can go out of business at any moment and take my money with them as they go down.

Obviously everything is speculation at this point. PS has just conducted their business so much more professionally than FTP has (in the past and now) that it seems impossible to not trust PS more.

[d0zer]

yeah now when I try to withdraw to moneybookers with the uk client I immediately get a "we cannot process your transaction at this time" message.

I'm acting astonished.

[Penneywize]

-Canadian
-Withdrew 500$ two weeks ago via check, received last wednesday.
-Attempted to cash the check Friday as soon as I heard the news
-Check processed as per normal, I had an account manager confirm the funds were successfully deposited into my account
-Requested two more checks, one each from FTP and Stars, apparently they are being processed. Will update when I hear more.

[KoRnholio]

- Canadian
- Requested Moneybookers withdrawl for $600 on April 12th
- Processed almost instantly (less than an hour)
- May have been a refund for a previous deposit, can't quite remember how large my last deposit was

[thelorax]

US
so at this point is it better to request a check, or do a direct bankwire transfer?

[bigspenda73]

at this point I'd wait a few days to see what information comes out

[donkbee]

I also went to the bank and cashed a PS cheque for $4k on Thursday (April 14th). Fingers crossed the everything remains fine with it.

[supa]

US-
Considering cashing out $600 and leaving $150 on stars for 5nl when and if this shit blows over. Might just cash out the whole thing dunno yet.

Problem- I've kinda dropped off the face of the earth financially and don't even have a bank account right now. Stars' strongly urges that players cashing out via check do not "check cashing stores". Email sent yesterday asknig about the dangers, support has forwarded my email to a specialist who I don't expect to hear from til next week. I guess the only real danger could be that if the check bounces there'll be bigger fees and problems that go with that. Any thoughts?

It's my understanding that the cerus network is still an option for US players. Anybody think this is a good option to deposit on even with a small roll just to keep the ball rolling?

[Illfavor]

-US, FTP
-Upon breaking of the news, I w/d $2k from FTP via echeck. Upon thinking about it more (not wanted my funds in processor hell) I requested the transaction be cancelled a few hours later, which they obliged.

[Penneywize]

I wouldn't play on Cereus now if I were in the US, supa.

[kiwiMark]

It's my understanding that the cerus network is still an option for US players. Anybody think this is a good option to deposit on even with a small roll just to keep the ball rolling?

Ub apparently still taking players. Pretty sick cashgrab, goodluck if u have $$ on there- wouldn't buy for 40c per dollar.

if it's worth anything

[rpm]

I haven't even bothered with FTP. I don't trust them at all. I have 3k in there that I wouldn't be entirely surprised to lose.

i really, really don't like the sound of this .

i cancelled my pending 900 withdrawal from stars last night and it was instantly in my account/able to be wagered etc.

$1.1k FT transaction is still in the dark and i'm just going to treat the money as gone, not because i have any insinder info or necessarily believe that's the case, but because with that perspective i can't really be disappointed by whatever the outcome is.

[Carroters]

Just got this from stars

Cashout request time: 2011/04/16 01:07 WET

Cashout amount: USD 8,300.00


USD 8,300.00 (GBP 5,085.00) has been credited to your Direct Bank Transfer account

Please allow 3-5 business days for the funds to arrive in your bank account.
There may be delays if the bank details you provided are inaccurate.


Seems promising. Now I'll wait and hope the money shows up.

[Muzzard]

Just got this from stars

Cashout request time: 2011/04/16 01:07 WET

Cashout amount: USD 8,300.00


USD 8,300.00 (GBP 5,085.00) has been credited to your Direct Bank Transfer account

Please allow 3-5 business days for the funds to arrive in your bank account.
There may be delays if the bank details you provided are inaccurate.


Seems promising. Now I'll wait and hope the money shows up.

why are you cashing out? I'm assuming that's your whole roll? and not just expenses?

[Carroters]

That's a large chunk of my roll. Left myself enough to grind 50NL HU though. I'm planning a big trip to the states and Veags this summer and relying on that money for it. Just want to ensure it's safely in my account asap.

I'llbe rebuilding though and concentrating on HU for a while and see where that goes. It's a good refreshing change. But yeah, kinda sad to have such a small roll now.

[taipan168]

Chased up my NT withdrawal with Stars today. They told me that the request had been "verified" and that funds should be credited to NT "real soon". They said that standard practice is to hold payments that are not credited back to an original deposit source for 72 hours for "security verification". To be fair, the last time I tried to do this it did take a few days - but back then there weren't extenuating circumstances...

Let's see.

[Micro2Macro]

.

[KoRnholio]

Canadian
$110 test withdrawal from Pokerstars submitted on Friday the 15th.
Just arrived in my moneybookers account, 11pm Sunday. Less than 72 hrs ftw.

[Genitruc]

5k USD from Stars to MB requested late friday night, still waiting for it to hit MB.

canadian

[pocketfours]

European

Made a test withdrawal on Friday immediately after I heard about this from the forums (FTP timestamp: 15:51)

One minute later confirmed by moneybookers:
Greetings from moneybookers.com! You have just received money from Kolyma Corporation A.V.V. ([email protected]).
Amount: USD 6000.00

10 minutes later tried to transfer another $6k. That request was pending until Saturday when I got this email from FTP:

Payment Method: Moneybookers
Amount: $6000.00 (USD)
Status: DECLINED

Your withdrawal request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
withdrawal methods.

The FTP client doesn't let me request withdrawal through moneybookers anymore, so I tried Visa for the max limit ($2.5k) and I got an email saying the withdrawal was approved. Now I need to wait a few days.

I'm not really worried about my monies because FTP will simply have to accept withdrawals from non-us players, or they will lose those customers as well. I think it's more or less acceptable that they won't allow people to cash out using fast withdrawal methods under these circumstances.

[rpm]

test withdrawals. what a great idea.

[Micro2Macro]

Canadian
$110 test withdrawal from Pokerstars submitted on Friday the 15th.
Just arrived in my moneybookers account, 11pm Sunday. Less than 72 hrs ftw.

what is the fee for cashing out to moneybookers?

also, how easy is it to get money from there to your bank account? ive only ever gotten a check so am very unfamiliar with other methods.

[celtic123]

tried to withdraw from p/stars . they approved transaction and the money disappeared from cashier window. but no confirmation Email arrived .

24 hours later , Cancelled cashout, the money showed up instantly and along came an e-mail confirming cancellation , cash now shows in client

[dneureiter]

what is the fee for cashing out to moneybookers?

also, how easy is it to get money from there to your bank account? ive only ever gotten a check so am very unfamiliar with other methods.

There is no fee for moneybookers cashouts (stars) and getting money to the bank is a pretty easy click to transfer (also free pretty sure) once you set your moneybookers account up. you can also get a moneybookers debit card which is instant access to funds although I have to pay atm fees here.

[jyms]

once you verify the account with moneybookers either by a couple small $.0x deposits by them or through your visa you can get it pretty easy. There's no vig to withdraw or deposit through MB from sites, but MB charges a small fee. like 2% or something to withdraw to verified bank accounts.

[BennyLaRue]

I don't like to use this phrase often but MB is the shit. An online wallet is pretty much a necessity if you want to go the kickback on multiple skins route for playing poker vs. the rakeback route.

[Alexos]

FTP to Click2Pay 7.5k approved instantly on saturday. A follow up transaction of 3.7k initiated 30min after is still pending...

PS to MB 5k not processed yet.

[Alexos]

Also how does this shit happen when the USD is at its lowest in decades? WTf is this

[rpm]

^^ yeah i know i'm cashing out at a wayyyyyy worse price than i bought the US$ for.

[BooG690]

Can you guys please include the countries you're withdrawing from? A few of the last posts are lacking that info.

[pocketfours]

Also how does this shit happen when the USD is at its lowest in decades? WTf is this

My MB acct is in USD so I don't have to xchange when I transfer between sites.

[BankItDrew]

Made a cheque request from Stars a few minutes ago for just over $1000. Canadian here, would be ecstatic if I received the cheque and had it approved this week.

[Alexos]

My MB acct is in USD so I don't have to xchange when I transfer between sites.

yeah so is mine.. but had no choice with C2P, thankfully it worked while I'm still sweating the MB transaction.

[KoRnholio]

what is the fee for cashing out to moneybookers?

also, how easy is it to get money from there to your bank account? ive only ever gotten a check so am very unfamiliar with other methods.

Moneybookers is honestly 99% as good as Neteller was back in the day. It's free to shuffle money to and from sites. For cashing out from MB doooon't do checks. Checks are only drawn from their German bank in Euros and you'll get dinged hard on the exchange rate.

There's an option with like a <$3 fee for a wire transfer (in the same funds as your MB account). On top of that there's some intermediary bank charges for processing the wire transfer ($10-30 generally). But they've always arrived within 5 business days for me. I just requested one 2 days ago, it was confirmed sent by MB today. Will post when it arrives.

[KoRnholio]

My MB acct is in USD so I don't have to xchange when I transfer between sites.

^ same. I made the mistake of having my C2P account in Canadian dollars, never again. Fuckers wouldn't let me change it either, so now they get <5% of my business.

[Nakamura]

South Africa

- Withdrew $700 from PS on Saturday evening to Neteller
- Still waiting for the money to arrive
- Patiently waiting for FTP and PS to be declared giant Ponzi schemes

[Icanhastreebet]

1000$ echeck processed as of today. Requested on Saturday. Canadian here.

[daven]

all on or after friday 15 - mostly within half an hour of hearing that shit was going down.
Stars
I had only a tiny balance on stars - pulled it via neteller.
The transaction was split into multiple transactions due to $ withdrawal limits/time period etc.
First transaction was immediate.
Subsequent amounts haven't arrived yet - as per their original comment that it could take 3 working days.

FTP
credit card withdrawal to their limit - already hit my account.
neteller - was immediate.

fwiw - i also pulled money off i-poker in a knee-jerk reaction to all of this. Unnecessary, but having it online was also unnecessary. And then I found an inactive account with about $500 on it on what was (still is?) the prima network. I'm getting that money off too, now that their support is acknowledging that the inactive account actually exists. Looks like business as usual on party.

[baudib]

Loggin in from iPhone to pass along info: friend told me he has check from FT for 2k. He wasn't even going to bother trying to cash it, but, you know, rent happens. Called bank it was issued from: no funds available.

[bigspenda73]

a few non US players have confirmed getting money off of Stars, but no one from the US yet

[supa]

Cashed out $750.53 via check from stars today. Waiting to see what happens. From baudibs post above I'm not feeling super about it.

[supa]

Oh, speaking of withdrawls, I'd really like to play some fucking poker.

[donkbee]

Still nothing for me... requested $5.3k back on Friday via MB. Canada. PS.

[donkbee]

Tried to withdraw $2.5k from FTP to Visa. We'll see how this one goes?

I tried to do instadebit and I got the message: "We cannot process your transaction at this time." WTF?

[kevster]

Still nothing for me... requested $5.3k back on Friday via MB. Canada. PS.

Same here, except it was for a good deal less and to the UK.

[taipan168]

Hello taipan168
Thank you for your follow-up.

Due to an unexpected increase in cashout volume, your recent
cashout request may temporarily take longer than usual to be
processed and sent to you.

Please rest assured that your funds are safe with PokerStars and
we are doing the best we can to clear the current cashout backlog
as soon as possible.

We apologize for any inconvenience this may cause you.

Regards,

Liis
PokerStars Support Team

Bold section added. How the fuck can they consider this unexpected?

[BennyLaRue]

Bold section added. How the fuck can they consider this unexpected?

Not sure it's reasonable to expect they should have anticipated a mass exodus of non-American players and staffed up for it.

[Nakamura]

Bold section added. How the fuck can they consider this unexpected?

Isn't there some queue system anyway? Since you put in your request within 30 mins of the news, I don't think it's unreasonable to have expected payment by now. I smell some stalling happening. I wouldn't be surprised if they ask everyone to resubmit their cashout requests in a few days.

[StarGrinder]

Withdrew $2k from Stars on Friday via wire transfer, got the usual confirmation email of 72 hours to process, 3-5 biz days to complete. Haven't heard anything yet, we'll see what happens.

[Muzzard]

Not sure it's reasonable to expect they should have anticipated a mass exodus of non-American players and staffed up for it.

+1

and why are non americans pulling all their money? Stars still has way the biggest traffic of any site, why would you want to play anywhere else, if stars was your first choice before?

[BooG690]

Withdrew $2k from Stars on Friday via wire transfer, got the usual confirmation email of 72 hours to process, 3-5 biz days to complete. Haven't heard anything yet, we'll see what happens.

Country please.

[BankItDrew]

He's in Ohio.

I think that's in the U.S.

[Alexos]

Statement from MB and Neteller:

News: NETELLER and Moneybookers: Official Statements After the Black Friday

[StarGrinder]

Yeah, sorry. Ohio, USA. I'll update here as soon as I hear anything about the WD

[daven]

the 2nd part of my stars withdrawal hit today - this is what would normally happen fwiw

Cashout request time: 2011/04/15 16:25 ET

Cashout amount: USD


USD has been credited to your NETeller account ().

Please be advised that some payment method providers will credit customer accounts instantly and others may take 3-10 business days to apply credits.

Your PokerStars Account Information:

[taipan168]

and why are non americans pulling all their money? Stars still has way the biggest traffic of any site, why would you want to play anywhere else, if stars was your first choice before?

I'm not going to play anywhere else. Maybe I'm paranoid, but I don't want to be the patsy that is stuck at the end of a bank run and not get my money out. When I get my cash out, I'm more than happy to redeposit a small amount onto Stars so I can keep on playing, but after the Neteller debacle back in 2008 and now this, I'm never going to keep more than $100-200 on any poker site, however they say they keep players' funds.

[profnabeshin]

Oh, speaking of withdrawls, I'd really like to play some fucking poker.

+1

[Genitruc]

Have cashed out 1k+ multiple times from Stars (Canada), received this message yesterday (timing seems dubious) :

Hello Genitruc,

Thank you for your cashout request.

Due to the large amount you recently cashed out, we are required to ask that you provide some documentation to verify your identity and location. We ask that you please provide the following:

1. a copy of a valid, government issued, photo ID

2. a copy of a recent utility bill clearly showing your full name, current address and statement date (no older than 3 months). In lieu of a utility bill, we will accept a phone bill, bank statement, payslip or insurance bill which includes your full name, current address and statement date. Please note, we will not be able to accept personal letters or online statements.

If you have access to your PokerStars account we ask you to please log in and upload all requested documents via the client.

Please go to "Help > Contact Support / Upload Documents" and you will be able to upload documents with a size up to 5 MB.

If you are not able to log into your account please scan or make a digital photo of your ID (front and back) and send it to [email protected], or fax to:

PokerStars
Attn: Security
Fax: +44-1624-630899 (international)
Fax: 1-800-631-9050 (toll free)
Fax: 00800-7653-7782 (UK & Italy)

Please ensure that if you are sending documentation via fax that you clearly write your User ID on every page.

Please understand that these documents are being requested for your protection as well as ours. They are solely for security purposes and are bound by our privacy policy.

Thank you in advance for cooperating with our security procedures.

PokerStars Security