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Will, did you say you can't access your email? Is it because the password is changed or another reason?
Also, regarding being able to specify what IP ranges can access your account.
I don't see this helping at all. What would happen if you went on vacation and wanted to play poker online? You'd probably have some sort of way to add your new IP to the list of allowed IPs right? Well, if a hacker was able to obtain your user and password he too would be able to add his IP to the allowed list.
Unfortunately theres really nothing pokerstars can do to make the site more secure in a case like this. If someone gets your password, they have all access.. the same thing applies to online banking or anything like that.
Actually... SunPoker has some good security. I don't remember the exact details (maybe someone else can recall the details). But they did something, where you can only login on the computer you orginally register too. There were obviously ways to enable other computers if need be, but it was a few extra steps that required extra information. It didnt involve IPs it was something software related on the computer.
Pokerstars could not allow you to specify your IP range that you allow, and just temp block your account if a non familiar IP accesses it... kind of like Neteller.. but this would probably result in more players being pissed with not being able to play right away when they are somewhere else, then it would save from being hijacked.
Lastly, I highly doubt this spain faggot did this for a joy ride.. Theres no way he would go through all the trouble of doing this operation just to spew away a bunch of someones money... I mean thats just evil.. it doesnt benefit him at all... he could just pretend hes doing that shit and play play money haha.. I also highly doubt those spain IPs are his real IPs.. his operation was pretty smart, especially if he did manage to get some of that money without pokerstars noticing the dumping. I never looked at the pokertracker IDE website, but he obviously spent alot of work making the site, the program (he probably made the keylogger himself so it wouldnt get detected by AVs), contacting all the players etc.. Theres no way he'd do this all for shits and giggles. Also, if he did program the keylogger himself, he must have some computer knowledge, and would have been smart enough to use another infected computer for his IP when accessing everything (or some random wifi). Did anyone do a whois on the domain name? I read all this yesterday, i think Warpe may have? If not, someone should do it.. I will go back and read this thread to see if it was done, if not ill do it.. it could have his real name in it. Altho maybe the guy is an idiot, and used frontpage to make his website and just downloaded some random key logger... his posts here did seem very uneducated (not just the bad english).
Anyways good luck Will, I doubt you'll get any money back, but I would like to be wrong I'll also email stars, and send you money once everything is sorted.
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