this is their response from me asking them to call me. theyve sent me this email like 3 times now. im beginning to think stars is run by a bunch of bots.

Hello Will,

Thank you for your email.

Your email has been forwarded to the person in charge of your case, he
will be contacting you as soon as possible.

If you require further assistance do not hesitate to contact us back.

Regards,

Sebastian
PokerStars Security Team