Hello Cullen ,
Thank you for emailing PokerStars.
PokerStars is fully aware of the concerns of the community in regards to
this case and the impact it has made to players.
From the point of the accounts and persons responsible for this offence we
have initiate what security enquiries and actions we can take, but with
limitation in our powers from a land based action perspective and also the
real identities of these people, there are difficulties bringing any
further action on the offenders, however much we would like to pursue
justice for the victim in this case.
It has always been a top priority of PokerStars to all its players that
the security of their account is of the utmost importance and we always
urge players not to use third party software which may breach that
security.
PokerStars is always seeking more advance ways in which to increase player
account security, but our efforts can only reach as far as the players own
protective actions. If actions breaching the account were initiated on the
side of the player then there is no measure that we can take to protect
our their accounts and our efforts will have to turn to re-active measures.
We hope that this addresses your concerns and that we assure you that we
have taken what actions we can in the interest of our players and poker
rooms integrity.
If you have any additional queries, please do not hesitate to contact us.
Regards,
Man
PokerStars Security