Folded KK preflop? No I didn't!!

So I was playing at POKER STARS last night, I have 4 tables open, I look over at one and it show me KK, sweet I say, then a couple seconds later I see my hand is folded, and the action is already past me!!

WTF!
Heres the hand.

PokerStars No-Limit Hold'em, $0.10 BB (9 handed) Hand History Converter Tool from FlopTurnRiver.com (Format: FlopTurnRiver Cards)

MP3 ($10.90)
CO ($10.90)
Button ($2.15)
SB ($18.15)
BB ($11.45)
UTG ($9.20)
UTG+1 ($6.20)
Hero ($12.25)
MP2 ($5.40)

Preflop: Hero is MP1 with , .
4 folds, MP3 calls $0.10, 3 folds, BB checks.

Flop: ($0.25) , , (2 players)
BB checks, MP3 bets $0.1, BB calls $0.10.

Turn: ($0.45) (2 players)
BB checks, MP3 bets $0.3, BB raises to $0.6, MP3 calls $0.30.

River: ($1.65) (2 players)
BB bets $0.6, MP3 calls $0.60.

Final Pot: $2.85

Results in white below:
BB has Js Ac (one pair, jacks).
MP3 has 9h Ad (one pair, nines).
Outcome: BB wins $2.85.


This is the email I sent pokerstars
Please check your hand history logs, I DID NOT FOLD THIS HAND, I saw I had pocket kings then the action was comming around and it folded my hand!!
I am not happy about this, as KK is the second best starting hand in Holdem.!!
Please explain. I am a little upset over this.
[email protected]



POKERSTARS GAME #7028484142: HOLD'EM NO LIMIT ($0.05/$0.10) - 2006/11/14 - 21:33:13 (ET)
Table 'May II' 9-max Seat #3 is the button
Seat 1: Jerykho ($10.90 in chips)
Seat 2: licuado ($10.90 in chips)
Seat 3: portu35 ($2.15 in chips)
Seat 4: carymike ($18.15 in chips)
Seat 5: AcedePique ($11.45 in chips)
Seat 6: TouchdownPat ($9.20 in chips)
Seat 7: ThePancake ($6.20 in chips)
Seat 8: mrhappy333 ($12.25 in chips)
Seat 9: CougarZ ($5.40 in chips)
carymike: posts small blind $0.05
AcedePique: posts big blind $0.10
*** HOLE CARDS ***
Dealt to mrhappy333 [Kd Kh]
TouchdownPat: folds
ThePancake: folds
mrhappy333: folds
CougarZ: folds
Jerykho: calls $0.10
licuado: folds
portu35: folds
carymike: folds
AcedePique: checks
*** FLOP *** [5d 7h 9s]
AcedePique: checks
Jerykho: bets $0.10
AcedePique: calls $0.10
*** TURN *** [5d 7h 9s] [Jc]
AcedePique: checks
mrhappy333 said, "what happened?"
Jerykho: bets $0.30
AcedePique: raises $0.30 to $0.60
mrhappy333 said, "it folded my KK?"
Jerykho: calls $0.30
*** RIVER *** [5d 7h 9s Jc] [4d]
AcedePique: bets $0.60
mrhappy333 said, "BS"
Jerykho: calls $0.60
*** SHOW DOWN ***
AcedePique: shows [Js Ac] (a pair of Jacks)
Jerykho: mucks hand
AcedePique collected $2.75 from pot
*** SUMMARY ***
Total pot $2.85 | Rake $0.10
Board [5d 7h 9s Jc 4d]
Seat 1: Jerykho mucked [9h Ad]
Seat 2: licuado folded before Flop (didn't bet)
Seat 3: portu35 (button) folded before Flop (didn't bet)
Seat 4: carymike (small blind) folded before Flop
Seat 5: AcedePique (big blind) showed [Js Ac] and won ($2.75) with a pair of Jacks
Seat 6: TouchdownPat folded before Flop (didn't bet)
Seat 7: ThePancake folded before Flop (didn't bet)
Seat 8: mrhappy333 folded before Flop (didn't bet)
Seat 9: CougarZ folded before Flop (didn't bet)

This is there response.

Hello MrHAPPY333,

Thank you for your e-mail.

I have performed several audits on the hand in question to see how and why
this hand was folded, as you state that you did not select the fold button.

Upon taking a closer look at this hand, it was indeed folded due to the
fact that you had 'checked' the 'check/fold' preselect box. This can be
seen as your 'action' or 'fold' took zero seconds to perform. When a
players 'action' takes zero seconds to perform, that is 100% evidence that
the preselect or 'automatic action' boxes were used during this hand.

I wish you the very best of luck on the tables.

Regards,

Rob M
PokerStars Support Team

************************************************** ************************************************** ******************************************

I NEVER USE THE CHECK/FOLD BUTTON!!
Has this ever happened to anyone else?

You can obv. only use check/fold in the BB preflop. You are MP1. One of you is lying.

Has this ever happened to anyone else?

150k hands through tables and tourneys and this has never happened to me and I think it's very likely you misclicked.

I have clicked the "auto fold to any bet" box by accident before, although it hasn't happened many times.

rigged!

OMG IM NEVER PLAYING ON STARS AGAIN THATS BS

HOWEVER, I DONT NECESSARILY AGREE THAT KK IS THE 2ND BEST STARTING HAND

Yeah, my Windows Update decided to run riot on my slow computer yesterday and time out all my hands... when on one table I was on the good side of AA vs. KK with 150BB stacks.. With an AK flop as well.

First time I'd felt that tilty all-out rage feeling in at least a month.

when multitabling, and clicking from one table to another I have several times accidently clicked on a button, especially when looking over a hand history and jumping over to the table. I have several times min raised with grabage, and once a called an all-in with garbage to suck out and win the hand. Since then I am much more cautious where I place that arrow

Originally Posted by takesix

You can obv. only use check/fold in the BB preflop. You are MP1. One of you is lying.

Take six, great observation!!
I emailed them again with this info, and this is what they sent back.

From POKERSTARS.

Hello Mrhappy333,

That is technically true. When you are not in the BB the pre-action box is
simply denoted 'Fold', rather than 'Check/Fold'. I would like to say that in
over 7 billion hands our software has *never* taken an incorrect action like
this.

Unfortunately it is probably too late for you to send us your PokerStars log
files, as they are removed after 24 hours. But if you haven't opened the
software since the incident happened they may still be intact. We can use
the log files to determine exactly where you clicked.

To help you find the log files I've provided step-by-step instructions
below.

The log files we're referring to are called "pokerstars.log.0"
and "pokerstarsupdate.log" and "pokerstarscommunicate.log" if present.
These files can be found in your PokerStars folder on your computer.
If you installed the program to the default directory upon
installation, you can find the files by doing the following:

1. Double click "My Computer" on your desktop
2. Double click "C:" to view your hard drive
3. Double click "Program Files"
4. Scroll down and double click on "PokerStars"
5. Locate "pokerstars.log.0", "pokerstarsupdate.log.0" and
"pokerstarscommunicate.log"
6. Attach these files to an email and send them to
[email protected]

If you cannot find the "PokerStars" folder or you do not see these
files, then you can find them by doing the following:

1. Click on "Start" in the lower left corner of your screen
2. Go to "Find"
3. Move your mouse to the right and click on "Files or Folders..."
4. Type in "pokerstars.log" in the space to the right of "Named:" in
the window that pops up.
5. Click "Find Now".
6. Drag this file into an email to attach it and send it to
[email protected].
7. Repeat this process and enter "pokerstarsupdate.log" in
the "Named:"
field to find the second file to send to us.

If you have any difficulty, please let me know and I will help you.
Just let me know at which step you run into trouble.

Regards,

Adrian
PokerStars Support Team

************************************************** ************************************************** *****************************************
I'll email them the info they want, and update you all!

not a coinflip

For all Stars multi-tablers who cascade their tables it's much better to cascade from top left to bottom right as opposed to top right to bottom left. This way the buttons on the bottom right of each windows will be covered and you aren't as likely to misclick on them.

Ive autofolded lots of hands just like that. It sucks.

1. Double click "My Computer" on your desktop
2. Double click "C:" to view your hard drive
3. Double click "Program Files"
4. Scroll down and double click on "PokerStars"
5. Locate "PokerStars.log.0", "pokerstarsupdate.log.0" and
"pokerstarscommunicate.log"
6. Attach these files to an email and send them to
[email protected]


They want me to attach these files to an email, but it's not working for me? n e one know how to do that?
I know I know, its so basic, but I'm having trouble with it??
I have YAHOO.@sbcglobal, mail?

oh mrhappy...you are so bad at multitabling
and so good at blaming your mistakes on stars...

Originally Posted by b-rabbit

oh mrhappy...you are so bad at multitabling
and so good at blaming your mistakes on stars...

thanks for your help creepy guy

Are you really making a fuss over one 10NL hand?..

That's it bud! You fight them for all you're worth and you will win that 3 bucks that is rightfully yours!

laughing out loud out loud

this thread needs to stop

Meh.

I myself had a moment of WTF IS THIS SHIT on stars a few weeks ago, where I was 100% that I paired my kicker in a rebuy tourney. After exchanging a few emails with support, sending them logs and so on, they gave me the entry + rebuy fees back into my account. (I never asked for such a thing, it was only 25$ and the integrity of the software is more important to me. Though I must say that if it had happened in a 109$ I'd have been slightly more upset.) I have since decided to believe that my eyes tricked me after all, as I have never experienced or heard of anything similar before or since.

You clicked the fold to any bet button without knowing. Seriously.

(But if this had been party, it would have been a completely different story. Many a time have I autofolded unintentionally over there.)

Edit: and btw, if you can't work out how to attach some log files to an email then there's no wonder you're making an occasional fuckup while multitabling)

Originally Posted by HalvSame

Meh.

I myself had a moment of WTF IS THIS SHIT on stars a few weeks ago, where I was 100% that I paired my kicker in a rebuy tourney. After exchanging a few emails with support, sending them logs and so on, they gave me the entry + rebuy fees back into my account. (I never asked for such a thing, it was only 25$ and the integrity of the software is more important to me. Though I must say that if it had happened in a 109$ I'd have been slightly more upset.) I have since decided to believe that my eyes tricked me after all, as I have never experienced or heard of anything similar before or since.

You clicked the fold to any bet button without knowing. Seriously.

(But if this had been party, it would have been a completely different story. Many a time have I autofolded unintentionally over there.)

Edit: and btw, if you can't work out how to attach some log files to an email then there's no wonder you're making an occasional fuckup while multitabling)

qft

this is so retarded

Originally Posted by b-rabbit

oh mrhappy...you are so bad at multitabling
and so good at blaming your mistakes on stars...

I just want to let you know that you're still my hero.

Originally Posted by HalvSame

the integrity of the software is more important to me.


Edit:and btw, if you can't work out how to attach some log files to an email then there's no wonder you're making an occasional fuckup while multitabling)

All I'm worried about is the same thing, If I did click the button by accident, which I'm 100% sure I DIDN'T, then I just want to figure out what happened so it wont happen again.
Edit: and btw thanks for your help.

Originally Posted by mrhappy333

All I'm worried about is the same thing, If I did click the button by accident, which I'm 100% sure I DIDN'T, then I just want to figure out what happened so it wont happen again.
Edit: and btw Fuck off

There's 100% and there's 99.9%. You are a human. Humans make mistakes. Very often the humans making the mistakes "KNOW" that they didn't make the mistake. Don't tell me there's not a shadow of doubt in your mind that you could have accidentally clicked the autofold button without noticing?

Software makes mistakes too (or rather, the humans designing the software do, but that's another discussion), but software mistakes will typically happen somewhat periodically. I think that if Stars software was autofolding (or like in my case, showing me the wrong board card) hands every now and then, we would have heard PLENTY of stories about it.

I don't think I will discuss this further, as there is nothing anyone can say that will convince you that you could be wrong.

I'm 100% certain () that the one that needs to do some fucking off here is not me. And btw, reveiling your hole cards while the hand is in progress is not allowed...

Originally Posted by HalvSame

Originally Posted by mrhappy333

All I'm worried about is the same thing, If I did click the button by accident, which I'm 100% sure I DIDN'T, then I just want to figure out what happened so it wont happen again.
Edit: and btw Fuck off

There's 100% and there's 99.9%. You are a human. Humans make mistakes. Very often the humans making the mistakes "KNOW" that they didn't make the mistake. Don't tell me there's not a shadow of doubt in your mind that you could have accidentally clicked the autofold button without noticing?

Software makes mistakes too (or rather, the humans designing the software do, but that's another discussion), but software mistakes will typically happen somewhat periodically. I think that if Stars software was autofolding (or like in my case, showing me the wrong board card) hands every now and then, we would have heard PLENTY of stories about it.

I don't think I will discuss this further, as there is nothing anyone can say that will convince you that you could be wrong.

I'm 100% certain () that the one that needs to do some fucking off here is not me. And btw, reveiling your hole cards while the hand is in progress is not allowed...

your 100% right, I could have made a mistake. I posted this to see if it happened to anyone else. If it didn't which It sounds like it hasn't, then I feel better knowing that I probly fucked up and it wasn't the software. Cause as we all know, computers fuck up too.

The prob with my email, is I just got DSL recently and it switched me from msn mail to Yahoo mail, and theres 2 versions of the yahoo mail.
The new email software and browser is not working to well yet.
that is all.
ty

Originally Posted by Fnord

Hand Histories Forum Guidelines

o Hands must contain one or more interesting decisions and/or illustrate a tricky concept. Bad beats, royal flushes, big pots, etc. should be posted in the Tales of Poker forum.
o Hands from tournament histories should be posted in the approprite forum (single or multi-table tournements.)
o Expect critical discussion of your hand.
o Post individual hands or a group of related hands
o Clean up hand histories manually, or use a converter
o Include any reads you have on the other players in the hand and how your opponents may preceive you based on the last couple orbits. Poker is as much a game of people as it is position and cards.
o Don’t necessarily post the final results until after some initial discussion, as it may bias the analysis.
o When offering analysis, explain why you made a particular decision. Often the reasoning is more important than the result.

Why You Should Post Hands Regularly

Poker is a game of decisions. We make money by making more correct decisions than our opponents and sometimes putting them in a position to make incorrect decisions. Since a well played hand sometimes does not win a pot and a poorly played hand sometimes does, figuring out the right move is difficult as it is natural to be results oriented. Discussing decisions and understanding why a particular option was chosen is the best way to learn play better poker.

BisonBison's Converter now customized for FTR:
Click here.

{Link updated by Tyson. TylerK has customized the converter for use on FTR.}

mrhappy, I'm tempted to lock or move this thread but I guess it is a valid topic (ok, that's sketchy) and there's really no place where it fits in. Online poker rooms, maybe, but I've always thought that was more about bonuses and such. I don't know that I've ever gone in that forum to be honest.

Anyway, as an objective bystander, the odds that this was just a screwup on your end compared to a screwup with the software are astronomical. [x] fold to any bet OR [x] fold. You should at least consider the possibility.

Also, watch the tone. The only place where it's acceptable to cuss other members out is the community.

My log files were to old for them to help out, this is the final email from PS support.

sorry for the tone before, wont happen again.


Hello Mrhappy333,

I am afraid there is not much we can to re-assure you that our system
acted as it should have. You must have misclicked and folded the hand in
error.

I am sorry we are not available to further assist you with this issue and
suggest that you send your log files whenever you experience a similar
situation.

If there is anything else we can help you with, please let us know.

Regards,

Claudia
PokerStars Support Team

Originally Posted by Galapogos

That's it bud! You fight them for all you're worth and you will win that 3 bucks that is rightfully yours!

That's actually $0.15.