Dear Calvin,
Thank you for contacting us.
With reference to your e-mail please note that our teams of game experts, in consultation with the Technical team are constantly evaluating software, in order to determine the suitability of such third party programs and their compatibility with our Poker Client software and Terms and Conditions.
At present, we have no immediate plans to block the software "Poker Tracker", but the situation is under constant review
With reference to "Poker-Edge", please note that our team of game experts in consultation with the Technical team is evaluating the software and carrying out further investigation on the same. We share your concern for online poker and do not encourage the use of such software programs in our card room. However, please give us some time to receive a formal update from our Technical Team, and we will get back to you with an appropriate response.
However, please be aware that we have adequate security systems in place to detect and prevent the use of BOT programs in conjunction with our poker software.
PartyPoker.com strictly prohibits usage of programs that:
1. Automate playing of the hand in any way
2. Participate in collusion or any other cheating methods
3. Use any information which may provide you with an unfair advantage through cheating
We detect and block programs that fall in any of the above categories. Usage of such programs may result in poker account closure and funds forfeiture as per our Terms and Conditions.
Regarding your query on "Playerview", we have no plans to take action against users at this time. We cannot, however, be prevented from safeguarding the integrity of the system and so we may require that you stop using "Playerview" or cease any other activity which, in the circumstances, is deemed to be cheating at any time.
If you have any further questions, comments or concerns, please contact us at
[email protected] and we will be more than glad to assist you.
Regards,
Kevin E
Investigations Team
[email protected]