PokerStars table glitch

[Nakamura]

Ever since I have been seriously multi-tabling on PS, I have had a suspicion things are not always what they seem. Last night confirmed this.

I am using a piece of software called TableNinja to handle single click SNG registration. It seems to work fine most times, but sometimes my own records in excel (the profit/loss), do not what my PS balance should be. Of course I keep an eye on HEM, which auto-imports all my hand histories, and nothing seems wrong.

Last night, HEM 'told' me I had played 20 games, although through comparing records and my balance, I knew this was 21 games. This was confirmed when I requested my last 21 games. The hand history was nowhere to be found on my HDD. I emailed PS support, who are excellent as ever, and they said

"It seems that for some reason, the table for tournament #146394041 did not open and you sat it out in its entirety. Even though PokerStars ordinarily takes no responsibility for localized computer and connection glitches, we have decided to refund you the buyin ($5.20)."

I fail to see why sitting out should cause a failure of the hand history to write to my hard drive. Am I missing something more sinister or is this a 'glitch' as PS suggest?

[Nakamura]

PS had this to say,

Thank you for your email.

The problem you experienced was caused by an unstable connection
problem from your end.

To be able to take your seat again, you will need to close the
PokerStars program and login again.

If that fails, please restart your computer and try again.

Should you continue to be unable to take a seat in the event after
performing the above, please send your PokerStars log files. To do
this, simply follow these instructions:

1) Open the Main Lobby
2) Go to Help
3) Go to Log Files
4) Select "Save Log Files as ZIP..."
5) Save the file to your Desktop
6) Reply to this email
7) Click on Attach File (or similar option)
8) Select the ZIP file located in your Desktop
9) Click OK and send the email

Please note it is important that you send us these files as soon as
you can as they are only kept for a period of one day.

Also, to be able to better assist you we need to have more specifics
about your computer and network. Please give us as many details about
the information requested as possible.

Among the things we’d need to know are:

Operating System (i.e. Windows XP w/Service Pack 2, Windows
Vista)
Computer processor (i.e. Pentium 4, 2.4 Ghz)
System RAM (i.e. 256 MB, 512 MB, 1 GB, 2 GB)
Type of connection (dial-up, DSL, Cable, satellite, aircard)
What ISP you use (company name that provides Internet service)
Router brand and model (if any – check the device for model #)

It would also be helpful if you sent us your Network Status Report for
review. In the PokerStars software, click "Help" -> "Network Status",
and then click on the 'Report' button. The report is saved to your
PokerStars program folder which you will need to locate and send to us.
You can quickly locate this report by clicking "Help" -> "Open My
Settings Folder" in the PokerStars client and locating the file
"NetworkStatusReport.log". It is best to run this report when you
experience this problem taking a seat.

Once we have this information we will have one of our connectivity
specialists take a more in-depth look for you.

Thank you for your cooperation.

[asdpikas]

this could be related to their "no datamining" policy

when sitting out in a cash game HHs will not be imported if you have surpassed their 10 observed HHs over all tables. I don't know how they do this with SnGs.

[Nakamura]

this could be related to their "no datamining" policy

Whose, HEM's or PS's?

[asdpikas]

this could be related to their "no datamining" policy

Whose, HEM's or PS's?

Stars

But, come to think of it, the issue is whether the table opened or not. A closed table will obv not generate HHs. If the table opened, then maybe there is a relation with the data mining stars issue, but if it didnt then it has nothing to do with that, and the problem resides in how come the table didn't open

[Nakamura]

I have a really shitty ADSL at the moment. It drops connection every once in a while. It probably has to do with dropping connection when attempting to open the table, but quite frankly PS's software should be able to deal with this.

[Rage2100]

This happened to me a couple of weeks ago. One of my tables didn't pop up, and I ended up sitting out the whole SnG. I didn't realise until afterwards, but I contacted Stars and they refunded me the buy-in.

There is a script available that opens all Stars lobbies and/or tables for SnGs you are registered in:
http://www.wickss.com/ahk/tournamentfinder/

[taipan168]

This has happened to me a few times as well. I guess because I only play 2-3 tables at a time, I'm aware of when one of my tables should be up but isn't.

[JR9477]

I've had trouble with tables not popping up automatically as well. I'm a pretty casual player, often only playing one at a time, so it's very noticeable when it happens.

[GatorJH]

wow, I guess I need to watch for that. I too only play 2-4 at a time so it should be easy to spot.

[flomo]

i play 4 tables at a time and have had this happen. i think i searched for myself on stars and have logged off and logged back in to get things straight

[9999999]

This has happened to me i think 3 times total

But i have played tens of thousands of games

Do any of you whom have had this problem use any other AHK scripts besides Table Ninja? (when the problem occurred)

Until we figure out direct cause/solution, the Wicks Table Opner/ Lobby Opener is a great fix.

EDIT: Yes i realize im bumping something from the Jurassic period, but this is a great place to post about it because when you search "tables not popping up" + pokerstars, (yahoo) this is the only relevant result