Poker Stars cashout accounts frozen?

[Monty3038]

I received an odd email. I recently cashed out a check from Poker Stars about a month ago, and today received an email that the account the check was drawn on was frozen... so that the money has been credited back into my PS account.

Umm... what?

Anyone else receiving these messages or having trouble with getting funds out of Poker Stars?

(I cashed the check, didn't deposit it, so I already have the money, but am at work so I haven't logged into PS to check and see if it was credited back yet)

[bigspenda73]

Hmmmmmmmmm I'd be careful this isn't a scam, there have been some fake emails running around phishing for information.

If it's not, and you were in fact able to cash the check and PokerStars still credited your account I'd let them know, as it's the right thing to do. Any other site and I'd probably keep the money, but PokerStars has my respect due to their superior customer service and ethical gaming practices.

[Jason]

I'd return the money, too IF it has indeed cleared and can't be corrected in your bank account, but, make SURE it has cleared. If you cash a check @ a bank where you keep your money, if that check didn't end up clearing, they might take it out of your checking account a week or two later.

[Monty3038]

Yeah, I'm very leary due to the phishing emails I've seen, but it is weird, why would they know the amount exactly and the date of the withdrawl... hmm... I might have to risk downloading the client at work to check my balance.

[bigred]

sounds like a scam

[Monty3038]

Yeah, it did to me too. More information, PS cashiers have verified the amount was sent in a check, they then refunded the amount of the check back into my account.

No word on how the check was allowed to be cashed, but now I have to be sure and not spend it just in case... what a cluster.

some checks sent from a {secret bank PM for non-googlability} in san francisco got frozen and WILL bounce

[wufwugy]

http://forumserver.twoplustwo.com/28.../#post13152605

[Monty3038]

Yes, I got a response, and they will be bouncing that check, not sure how that will work out, but they have recredited me the balance and are going to send me a new check. What a mess.

[flomo]

Any other site and I'd probably keep the money, but PokerStars has my respect due to their superior customer service and ethical gaming practices.

this is the same thinking that has faith the US govt didn't demolish the world trade center.

[Monty3038]

So final resolution has occurred... here is the rub...

I'm leaving on vacation in two days. The original check was found to be good, so I have my money... BUT... during this process they re-credited my account, suggested I re-withdraw the money to put in the bank account where it could be recovered from, so I did that, am waiting on that check, now they tell me I don't need to cover it, that we are good, and removed the initial withdrawl again from my account, making my account negative...

So now I have a negative pokerstars balance and cannot play poker there until I re-deposit the second withdrawl, which means no poker at PS while on vacation next week out of town...

Fun Fun Fun... if I was a better player this wouldn't matter, as I'd have a bigger roll to have removed money from, but for me, this has become a big old thorn in my side.

Guess I'll just have to use that withdrawl to make some money live, then have more to re-deposit.

[Monty3038]

WELL, I spoke too soon.

After posting this today, figuring this whole thing was settled, now ANOTHER cashier at pokerstars poked their head in.

Now they claim they stopped payment on a check, and are charging ME THE $25.00 STOP PAYMENT FEE.

On THEIR fuck up!

WTF?

This is a serious cluster.

[Jason]

Ick. The thought of things like this is why I haven't even thought of withdrawing until my bankroll is so big that my withdraw would be negligible compared to the entire bankroll. Good luck sorting it out.

[ChrisBCritter]

Ask to speak to a supervisor. They will do you right.

[boost]

ya, gtd pokerstars will NOT screw you here. If you ask in the right way theyll prob even credit you with another bonus cuz they really dropped the ball saying they are gonna charge you the 25$ fee.

[bigspenda73]

this is pretty fucked up, any other site and I'd say you're screwed, but I have faith in Stars.

[drmcboy]

so should I wire transfer my next withdrawl? Would rather not pay the fees but I sure don't want this hassle.

[bigspenda73]

ECHECK CASHOUTS

I took off like $10k recently and they all hit my account in ~3 business days.

[wufwugy]

Try to avoid wires if you live in US. People been saying stuff about banks telling them to stop because the wires come from illegal gambling from Indonesia or some shit. I haven't looked too much into it because I don't plan on using them any time soon

[drmcboy]

ECHECK CASHOUTS

I took off like $10k recently and they all hit my account in ~3 business days.

you still play poker?

I don't have an e check option, I guess it's because I never deposited with them?

[bigspenda73]

ya that's why you don't have an option, and meh I barely play, haven't played seriously in a few months now but I'm thinking of making a comeback in No-Limit Hold'thems

[mixchange]

ECHECK CASHOUTS

I took off like $10k recently and they all hit my account in ~3 business days.

isn't there some annoying 2.5K limit per transfer though?

[bigspenda73]

annoying if you need to take off more than 2.5k every 72 hours

[Monty3038]

after a large number of emails, finally got to a supervisor and things are ok. but man what a pain in the ass.

[Stacks]

Try to avoid wires if you live in US. People been saying stuff about banks telling them to stop because the wires come from illegal gambling from Indonesia or some shit. I haven't looked too much into it because I don't plan on using them any time soon

I received something similar with my last wire transfer. The bank supervisor called me up for due diligence. He basically said, you have a wire transfer from Gibraltar, and given I live in a small town, said there wasn't many transfers like this here. He wanted to know where it was from, and I simply stated my online business where I run and manage websites. He said that was fine, and that the call was basically concerning 9/11, etc type events. He knows who I am, so he obv knows I'm not a terrorist, which means he's prob suspicious, but the wire transfer went through great, and my money has been there for 3 or so weeks with no followup, which makes me feel comfortable.

Unfortunately, I kinda think with the next wire transfer they will be a bit more on alert, as he said that he may have to re-call me in the future if transactions continue to follow-up.

[wufwugy]

Try to avoid wires if you live in US. People been saying stuff about banks telling them to stop because the wires come from illegal gambling from Indonesia or some shit. I haven't looked too much into it because I don't plan on using them any time soon

I received something similar with my last wire transfer. The bank supervisor called me up for due diligence. He basically said, you have a wire transfer from Gibraltar, and given I live in a small town, said there wasn't many transfers like this here. He wanted to know where it was from, and I simply stated my online business where I run and manage websites. He said that was fine, and that the call was basically concerning 9/11, etc type events. He knows who I am, so he obv knows I'm not a terrorist, which means he's prob suspicious, but the wire transfer went through great, and my money has been there for 3 or so weeks with no followup, which makes me feel comfortable.

Unfortunately, I kinda think with the next wire transfer they will be a bit more on alert, as he said that he may have to re-call me in the future if transactions continue to follow-up.

What I want to know is how high stakes players cash out. 10k, 20k, 50k, 100k at a time; are they doing wires or checks or what, and what they tell their banks? If anybody knows...

[Stacks]

Try to avoid wires if you live in US. People been saying stuff about banks telling them to stop because the wires come from illegal gambling from Indonesia or some shit. I haven't looked too much into it because I don't plan on using them any time soon

I received something similar with my last wire transfer. The bank supervisor called me up for due diligence. He basically said, you have a wire transfer from Gibraltar, and given I live in a small town, said there wasn't many transfers like this here. He wanted to know where it was from, and I simply stated my online business where I run and manage websites. He said that was fine, and that the call was basically concerning 9/11, etc type events. He knows who I am, so he obv knows I'm not a terrorist, which means he's prob suspicious, but the wire transfer went through great, and my money has been there for 3 or so weeks with no followup, which makes me feel comfortable.

Unfortunately, I kinda think with the next wire transfer they will be a bit more on alert, as he said that he may have to re-call me in the future if transactions continue to follow-up.

What I want to know is how high stakes players cash out. 10k, 20k, 50k, 100k at a time; are they doing wires or checks or what, and what they tell their banks? If anybody knows...

Wondered the same.. And what about the prominent pros that even advertise they play online? How do they not get pwned by the government?

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