IDK if it's a measure of Starbucks policy, but the employee in question who called the police was fired, as noted in the article which was linked on FTR.

IDK if it informs ong's position, but as a person who worked in a few coffee shops, it is not "bad for business" to let people whom are not paying customers use your facilities, UNLESS they are occupying a seat in the dining room which could otherwise be used by a paying customer, whom has opted to not be a customer because there is not an open seat.


It's generally attractive to customers to see a business which has customers. An empty dining room could be indicative of sub-par or over-priced goods / services, whereas a populated dining room could be indicative of a "good" dining experience at a "good" price.