Anyone else haveing issues with verifying your ID? I faxed mine in a week ago and put my name and account number on there. I contacted CS asking if they can confirm they got the fax and got a canned response about waiting 3 business days and if they have issues they will contact me. I waited and called them. I was on hold for 30 minutes and hung up. I emailed them again and no response. I finally got somebody via the chat. They claim they never got the fax (even though I got a confirmation from my fax machine). They also said I HAD to put my nickname and without that it would not work...um...thanks for telling me that before. So, I re-faxed my license yesterday morning with my nickname from the same fax machine and got them on chat to confirm they got it. They confirmed they got it - yay. Now I have to wait 3 more days.

I have no problem with them checking my ID but I sent email to the ID verificaiton address and regular CS and didn't get a real reply. I tried calling twice and never got anyone. I tried the chat 3 times and waited 20+ minutes each time and finally got somebody. I'm sure they are busy because of the steelers bet but either way I'm not happy at all with their support regardless of whether they just handed me 1k for free.

On top of that, my brother has the same issue. He paid $5 to fax it overseas and has to pay again to resend with his nickname. So, if you don't put your nickname the fax magically disappears. I could have scanned and sent via email but I figured a fax wasn't an issue. Plus, a black and white crappy copy sent to a fax is more secure than an image sent in color over the internet.

Just wanted to vent and see if anyone else had issues. I know some people were smart enough to verify before the game. I'm anxious to get that money because I don't have enough in Neteller to get the stars reload or any other reloads.