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HEM - can I complain to someone?

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  1. 09-22-2010 05:05 PM #1
    Nakamura's Avatar
    Nakamura
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    Default HEM - can I complain to someone?

    I'm unable to download any updates from HEM's website, which has been the case for about 2 month now. This is sort of important because every week HEM realised they f****d up the last beta release and provide a new one to download.

    In a nut-shell, HEM says the problem is with me and I disagree. Support is being less than useful to resolve the issue.

    In terms of my agreement to HEM, they are supposed to provide free updates to the program. If they are failing to provide that service, who are they accountable to? In other words, if I have an issue with a bank I can complain to finincial ombudsman. Or am I just delusional because HEM is registered in some God-forsaken country where there aren't rules about decent service delivery.
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  2. 09-22-2010 05:07 PM #2
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    I've never had trouble downloading or using anything from them.
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  3. 09-22-2010 06:32 PM #3
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    Quote Originally Posted by Nakamura View Post
    I'm unable to download any updates from HEM's website, which has been the case for about 2 month now. This is sort of important because every week HEM realised they f****d up the last beta release and provide a new one to download.

    In a nut-shell, HEM says the problem is with me and I disagree. Support is being less than useful to resolve the issue.

    In terms of my agreement to HEM, they are supposed to provide free updates to the program. If they are failing to provide that service, who are they accountable to? In other words, if I have an issue with a bank I can complain to finincial ombudsman. Or am I just delusional because HEM is registered in some God-forsaken country where there aren't rules about decent service delivery.
    get someone you know to download it for you and transfer the file?

    The problem is most likely your end, you would here more people complaining about it on the fourms if they had issues too.
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  4. 09-22-2010 07:20 PM #4
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    I assume you have already posted at the HEM forums?

    It's most likely a problem with your firewall or your DNS. Have someone send it to you imo.
    Last edited by oskar; 09-22-2010 at 07:23 PM.
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  5. 09-22-2010 09:05 PM #5
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    If everyone else can download except you, its pretty likely its a problem on your end, not theirs.
    Just dipping my toes back in.
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  6. 09-23-2010 10:51 AM #6
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    HEM has always been great for me and I've never had any problems downloading updates.
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  7. 09-23-2010 12:17 PM #7
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    stop downloading weird anime pron
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  8. 09-23-2010 04:45 PM #8
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    Quote Originally Posted by drmcboy View Post
    stop downloading weird anime pron
    yes anime pron is def -EV
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