I'm unable to download any updates from HEM's website, which has been the case for about 2 month now. This is sort of important because every week HEM realised they f****d up the last beta release and provide a new one to download.

In a nut-shell, HEM says the problem is with me and I disagree. Support is being less than useful to resolve the issue.

In terms of my agreement to HEM, they are supposed to provide free updates to the program. If they are failing to provide that service, who are they accountable to? In other words, if I have an issue with a bank I can complain to finincial ombudsman. Or am I just delusional because HEM is registered in some God-forsaken country where there aren't rules about decent service delivery.